Privacy & Cookies Policy
Last updated: February 2026
Introduction
This Privacy & Cookies Policy explains how THE HANWELL GROUP LTD (“Hanwell”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information through your use of our website www.thehanwellgroup.com (the “Site”), and in connection with our communications with you. We respect your privacy and are committed to protecting your personal data.
By using the Site or providing us with personal information, you agree to the terms of this Policy.
Information we collect
We collect only the personal information that you voluntarily provide to us, including:
- Contact information: your name, company name, and email address
- Communications: information you submit through our contact form
- Newsletter preferences: if you sign up for updates or newsletters
We do not collect sensitive personal data such as health or financial account information.
How we use your information
We may use the information we collect for the following purposes:
- To respond to your enquiries
- To send you newsletters or updates you have requested
- To provide and improve our services and the Site
- To communicate with you about our business or legal updates
We will only process your personal data where we have a lawful basis, including your consent (for newsletters) or our legitimate interests (to respond to enquiries and operate the Site) consistent with applicable data protection laws.
Cookies and similar technologies
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the Site recognise your browser and remember certain information to improve your experience.
How we use cookies
We currently use simple, non-tracking cookies necessary for the basic functioning of the Site, including:
- Essential cookies: necessary to enable the core functionality of the Site
- Performance cookies: collect anonymous information about how visitors use the Site
- Optional cookies (future use): such as analytics or marketing cookies that help us understand Site usage or personalise content
Note: We do not, at present, use advanced tracking or advertising cookies. However, this Policy anticipates the possible future use of such cookies, and we will implement a cookie consent mechanism if and when we introduce them.
Cookie consent and control
Where required by applicable law, we will request your consent before placing cookies on your device. You can also control and manage cookies through your browser settings; however, disabling cookies may affect your ability to use certain features of the Site.
Third-party services
Our Site may include links to third-party sites or services. These sites are governed by their own privacy and cookie practices. We are not responsible for the content or practices of third-party sites.
Your personal information submitted through the contact form is processed by a third-party service provider acting on our behalf to support our communications and customer relationship management.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, or to resolve disputes. Newsletter data is retained until you unsubscribe, after which limited information may be kept to honour your unsubscribe request.
Data security
We use reasonable technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. However, no data transmission over the internet can be guaranteed to be 100 % secure.
International visitors
Our Site is accessible globally. By using the Site, you acknowledge that your personal data may be transferred to, and processed in, countries outside your country of residence, where data protection standards may differ.
Your rights
Depending on your jurisdiction, you may have legal rights regarding your personal information, including the right to:
- Access or request a copy of your data
- Correct inaccurate data
- Request deletion or restriction of processing
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us at info@thehanwellgroup.com.
Updates to this policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this Policy will be revised accordingly. We encourage you to revisit this page periodically.
Contact
If you have any questions about this Policy or our practices, please contact:
THE HANWELL GROUP LTD
Email: info@thehanwellgroup.com